❓ I Can’t See My Data in QuickBooks Online — What’s Happening?

If you've just connected Stripe to Sush.io and don't see any data yet in QuickBooks Online, don’t worry — this is normal during the initial sync process. Here’s what’s going on and how to check the progress.

⏱ Step 1: Check the Sync Status

After you connect your Stripe account and complete the setup, Sush.io begins syncing your data in the background.

• You’ll see a “Working” status under the Stripe connection.
• A few minutes later, the transactions counter will start increasing as data is synced.

⏳ Depending on the volume of data, the initial sync can take anywhere from 5 minutes to several hours. Large Stripe histories with thousands of transactions will naturally take more time.

👀 Step 2: View Synced Transactions

As transactions are synced, you’ll see them listed in the Sush.io dashboard.

Each synced transaction includes a direct link to open it in QuickBooks Online, so you can verify it immediately — no need to dig through your QBO account manually.

You can also watch this video for a quick walkthrough:

🎥 How to find synced transactions in QuickBooks

🔁 Still Not Seeing Data?

If the sync has been running for a while and nothing is appearing:

• Check your sync start date in Sush.io settings
• Make sure there are Stripe transactions after that date
• Refresh the page — sometimes there’s a slight delay before it shows up

Need help? Contact support, and we’ll take a look for you.

✅ Summary

• A “Working” status means the sync is running
• First results appear within minutes
• Full sync can take longer based on your Stripe history
• You can follow progress in Sush.io and open synced items directly in QBO